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Interport Maintenance Co., Inc.

Custom Ruby on Rails Development
Client: Interport Maintenance Co., Inc.

Client since 1999

Project Overview

Interport Maintenance Co., Inc. manages a full-service intermodal container depot on 70 acres in Newark, NJ. An important part of their business is storing and repairing intermodal containers for their customers. Interport came to Foraker Labs looking to replace an error-prone and labor-intensive process of exchanging faxes and answering customer questions by telephone with a web application.

Interport sought to reduce the burden of basic information requests for Interport’s customer support team, as well as increase Interport’s ability to view real-time yard inventory and container move metrics. The goal was to provide better customer service to container owners, lessors, and steamship lines by giving secure, 24×7 access to detailed information about container inventory, repair estimates and status. It was also important to integrate the new web application with Interport’s existing custom ERP system to share real-time data.

Foraker Labs developed a custom web application to help Interport more efficiently serve customers and conduct daily business tasks, including the development of a mobile application to help streamline gate-in and gate-out container moves. Built to run on ruggedized hardware, this mobile application is on constant contact with the web application, but can also run by itself in the case of sporadic connectivity loss.

Client phone calls for basic information dropped dramatically after launch of the new web application. Interport has been able to efficiently expand their business volume and diversity without adding additional staff, which directly contributes to the strong return on investment Interport has realized from this web application.